Survey Questions for Banks & Credit Unions
Surveys provide insight into the customer experience; creating a vital feedback loop to your bank or credit union. If you’re not currently sending surveys, you should consider starting today. To make things easier, we put together survey templates and sample survey questions for different situations. As you create new surveys, be sure you can answer four basic questions.
Why are you sending this survey?
Who do you want to receive this survey?
What questions should you ask?
When should you send your survey?
Check out how we’ve answered these four basic questions in the survey templates and sample questions provided below. As always, feel free to use or modify any of these examples to meet your unique needs.